At SHIMMERINGSTARRYNIGHT, we take great pride in the quality and customization of our design and construction services. Due to the bespoke nature of our work, most of our services and materials are made-to-order and tailored specifically to each client’s needs.
Please review our Return and Exchange Policy carefully before entering into any service or purchasing agreement.
1. Design & Construction Services
All design consultations, architectural drawings, planning services, and construction work are customized services and therefore non-refundable once work has commenced or deliverables have been provided.
However, you may be eligible for:
- Revisions, if within the scope of your contract agreement.
- Cancellation, if requested before a project phase begins, subject to applicable fees (see Section 4).
2. Materials, Fixtures & Custom Orders
If materials (e.g., tiles, lighting, cabinetry) are ordered on your behalf as part of the construction or interior design process:
- Custom or special-order items are non-returnable and non-exchangeable once the order has been placed and confirmed.
- Standard, non-custom items may be eligible for return or exchange if:
- The supplier/manufacturer permits returns
- The items are unused, in original packaging, and returned within 14 business days of delivery
- Restocking or return shipping fees may apply
All returns are subject to approval and may be governed by the supplier’s own return policy.
3. Damaged or Defective Items
If a product or material arrives damaged or defective:
- Notify us within 3 business days of delivery
- Provide clear photos and a detailed description of the issue
- Once confirmed, we will coordinate a replacement or repair with the supplier or manufacturer
Please note: We are not responsible for damage caused by misuse, improper installation by third parties, or client negligence.
4. Cancellations
You may cancel your agreement or service under the following conditions:
- Before work begins: A cancellation fee may apply to cover administrative and preparation costs.
- After work has begun: You will be responsible for payment of all work completed, materials ordered, and any non-recoverable costs incurred up to the date of cancellation.
All cancellations must be made in writing and sent to [email protected].
5. Exchanges
We do not offer direct exchanges for services. If you would like to modify an order or selection (e.g., change materials or design elements):
- Requests must be made in writing
- Additional charges may apply for new materials or revisions beyond the original scope
- Timeline adjustments may be necessary depending on availability
6. Refunds
Refunds are only issued under the following conditions:
- You are eligible for a return as outlined in Sections 2 or 3
- A refund has been approved by both SHIMMERINGSTARRYNIGHT and the supplier (if applicable)
- Refunds will be processed to the original payment method within 14 business days of approval
7. Contact Us
If you have any questions about this policy or need to discuss a return or cancellation, please contact us:
📧 Email: [email protected]